FREE SHIPPING ON ORDERS OVER $99
  1. Home Returns & Exchange Policy

Returns & Exchange Policy

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at hello@jessleaboutique.com

Please note: Orders CANNOT be changed, modified, or canceled after checkout!

Return & Exchange Policy

Merchandise may be returned for store credit, exchange or return (10% restocking fee will be deducted & not all items are eligible for return) 14 days from the day your order has shipped. Credit & Refunds will be applied for the amount paid for the product. Credit & Refunds will only be applied for the item, not for any shipping and handling charges.

The customer pays return shipping. Shipping is non-refundable. Jess Lea Boutique is not responsible for return packages that are lost or damaged.

  • All Accessories: Bags, Hats, Scarves, Clutches, Sunglasses, Hair Accessories, Gloves, Leggings, Bralettes, Scarves, Jewelry, Socks or Clearance & Sale items 25% or greater are FINAL SALE & Can’t be Returned!
  • All Black Friday Deals & Cyber Monday purchases are FINAL SALE! 
  • Mystery Bags
  • Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 25% or more.

There is a 10% restocking fee on all returns unless store credit is selected.

To be eligible for a return, exchange or store credit items must meet the following:
  • All items must be unworn, unwashed, & in the original condition that they are received in (tags & boxes included)
  • Jess Lea Boutique must receive items within 14 days of shipping date of purchase. This deadline date will be printed on your return form.
  • During the Holiday Season our return/exchange policy has been extended to Dec. 28th. As long as we receive the item by that date we will accept the return or exchange.

If your items meet these requirements, we will gladly issue a refund, store credit or an exchange. Please indicate what you would like on your return slip. If your items do not meet the requirements they will be refused. If you received a DAMAGED item, we MUST be notified via e-mail hello@jessleaboutique.com with a photo of the damage within 3 DAYS of delivery.

If you have any questions please email us at hello@jessleaboutique.com

Once we receive your return, it will be processed within 5-7 business days. If you requested a refund, please allow 2-5 business days for the transaction to process.

Please enclose this form with the items to be returned and mail to:

17545 Huffmeister Road 

Suite B 

Cypress, Texas 77429

Once we receive your return, it will be processed within 5-7 business days. If you requested a refund, please allow 2-5 business days for the transaction to process.

We will only accept one coupon code per order.

If you purchase an item with a discount of 25% or more or purchase an item in our SALE categories, the items that the code covers are FINAL SALE and cannot be returned back to us. 

Texas Sales: Seller has collected the simplified sellers use tax on taxable transactions delivered into Texas.  

Return Policy: 

  • Return Address:

Jess Lea Boutique

ATTN: Returns

17545 Huffmeister Road Suite B 

Cypress, Texas 77429

The following items are all FINAL sale and cannot be returned to our warehouse: 

The customer pays return shipping. Shipping is non-refundable. Jess Lea Boutique is not responsible for return packages that are lost or damaged.

  • All Accessories: Bags, Hats, Scarves, Clutches, Sunglasses, Hair Accessories, Gloves, Leggings, Bralettes, Scarves, Jewelry, Socks or Clearance & Sale items 25% or greater are FINAL SALE & Can’t be Returned!
  • All Black Friday Deals & Cyber Monday purchases are FINAL SALE! 
  • Mystery Bags
  • Doorbusters, Flash Sales, Clearance, Sales, and Items with Discounts of 25% or more

All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.  

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

Merchandise may be returned for store credit, exchange or return (10% restocking fee will be deducted & not all items are eligible for return) 14 days from the day your order has shipped. Credit & Refunds will be applied for the amount paid for the product. Credit & Refunds will only be applied for the item, not for any shipping and handling charges.

When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference. Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your store credit.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email hello@jessleaboutique.com before placing your order.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity. 

Defects or Problems With Your Order? 

If you have received an item with any problems or defects, please contact our warehouse at hello@jessleaboutique.com within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.