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Frequently Asked Questions
Have a question? We're here to help! Find quick answers below, or email hello@jessleaboutique.com for a hand.
Shipping & Orders
How long does it take to process my order?
Standard shipping orders take 1–3 business days to be processed and packaged before leaving our Texas warehouse. This does not include pre-order styles. Processing time is separate from shipping transit time.
How much does shipping cost?
Shipping prices are based on the total weight of your order and location. For more details, please review our shipping policy.
Does the standard processing time apply to pre-orders?
No. Pre-order styles are excluded from our standard 1–3 business day processing window. If you have a question about a pre-order, email us with your order number and the item name.
What should I do if my package is marked delivered but I can't find it?
Contact the carrier for information about your delivery. If your package was shipped through USPS, contact your local Post Office. You can also email our team with your order number for help.
Returns & Exchanges
Where can I find your return and exchange requirements?
Please review our Return & Exchange Policy before sending anything back. It covers eligibility, deadlines, final-sale exclusions, shoes, return shipping, and instructions for starting a return.
How long does it take to process a return?
Once we receive your return, it will be processed within 5–7 business days.
What should I do if my item arrives damaged or defective?
Email hello@jessleaboutique.com within 3 days of receiving your item. Include a photo of the damage or defect and your order details so our team can review the issue. See our Return & Exchange Policy for full details.
Store Credit & Discounts
Can I apply store credit after placing an order?
Store credit cannot be applied after an order is placed. Please wait until your store credit code has been emailed to you before placing an order you want to use it on. If you have trouble with your credit, email us before checking out.
I forgot my discount code. Can it be added afterward?
Discount codes cannot be applied or refunded after an order has been placed. Please enter your code before completing checkout.
Wholesale
Do you offer wholesale?
For wholesale inquiries, please visit jessleawholesale.com
Still Need Help? hello@jessleawholesale.com
How can I contact Jess Lea?
Email hello@jessleaboutique.com or call 936-220-5532. For order questions, include your order number and a brief description of what you need help with.